Health and Safety

We are thrilled to have reopened and look forward to welcoming you back to Franschhoek Manor!

Safety remains our top priority. From adhering to local laws to putting in place meticulous new cleaning measures, you can be assured that we will go above and beyond to ensure our guests have complete peace of mind and trust in everything we do.

Individuals are required to sanitise their hands at entrances, check-in counters and before entering our vehicles. We have also implemented the following hygiene protocols to ensure the safety of our guests and staff.

Staff Training and Protocol

Our staff members have been briefed about the nature and severity of COVID-19 and related viruses to ensure the safety of themselves and our guests.

PPE (Personal protective equipment)

The use of Personal protective equipment (PPE) is mandatory at our premises. This may include the use of face masks, face shields and gloves.

Cleaning and disinfecting procedures

We use cleaning products and protocols which are effective against viruses in all areas accessible to staff and guests. This applies to all areas including guest rooms, public areas, dining areas and staff quarters.

Check-in Procedure

Our check-in procedure may include specific health and safety protocols such as completing a health questionnaire, having temperature taken and sanitising of hands.

Laundry

We have adopted an in-house laundry protocol to ensure the efficient disinfecting of bedding, re-useable face masks and garments.